Refund policy

Return & Refund Policy

Thank you for shopping with LuxeHide.

This Return & Refund Policy explains how returns, refunds, exchanges, cancellations, and related requests are handled for purchases made through our official store.

Please review this policy carefully before placing an order or requesting a return.

1. Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

  • The return request must be submitted within 30 days of delivery

  • The item must be unused, unworn, and in the same condition as received

  • The item must include all original packaging, tags, accessories, protective materials, and included components

  • Proof of purchase must be provided, such as an order number, receipt, or order confirmation email

  • The item must be shipped back within 7 days after return authorization is provided

Because LuxeHide sells leather products, returned items must not show signs of use, wear, damage, alteration, odor, stains, scratches, creases from use, or missing parts.

2. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Gift cards

  • Clearance, closeout, or final-sale items

  • Customized, personalized, or made-to-order products

  • Items that have been used, worn, washed, altered, damaged, or repaired

  • Items returned without original packaging, tags, accessories, or included components

  • Items showing signs of odor, stains, scratches, excessive handling, or visible wear

  • Returns requested after the eligible return period

Please note that natural leather variations, such as slight differences in grain, texture, tone, or markings, may occur and are not considered defects.

3. Return Authorization Process

To request a return, please contact us by email:

Email: kjiogasck@gmail.com

Please include:

  • Your order number

  • The email address used at checkout

  • The reason for your return request

  • Photos, if the item is damaged, defective, or incorrect

If your return request is approved, we will provide return instructions. Items sent back without prior authorization may be refused or may not be eligible for a refund.

Customers are responsible for using a trackable shipping method when returning an item. Please keep your shipping receipt and tracking information until the return has been fully processed.

Unless the return is due to an incorrect item or a verified product defect, the customer is responsible for return shipping costs.

4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved:

  • The refund will be issued to the original payment method

  • Refund processing usually takes 5–10 business days after approval

  • Additional processing time may be required by your bank, card provider, or payment service

Original shipping fees are non-refundable, except when the return is due to our error or a verified defective item.

Refunds may be reduced or refused if the returned item is missing parts, damaged, used, altered, or not returned in its original condition.

5. Exchanges

We may offer exchanges only in cases where the item is:

  • Defective

  • Damaged upon arrival

  • Incorrectly shipped

If an exchange is approved but a replacement item is unavailable, we may issue a refund according to this policy.

For exchange requests, please contact:

Email: kjiogasck@gmail.com

Please include your order number and clear photos when applicable.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A clear description of the issue

  • Photos of the item, packaging, shipping label, and any visible damage

  • Any other information needed to review the issue

Please keep all original packaging materials until the issue has been reviewed.

After verification, we may offer one of the following:

  • Replacement

  • Replacement parts

  • Partial refund

  • Full refund

Requests submitted after the review period may not be eligible for replacement or refund.

7. Order Cancellations

Orders may be cancelled within 12 hours of purchase, as long as the order has not started processing, fulfillment, or shipment.

Once an order has entered processing or shipment, cancellation may no longer be possible. In that case, you may request a return after delivery according to this policy.

Submitting a cancellation request does not guarantee cancellation unless the request is confirmed before processing begins.

8. Shipping Fees, Address Issues & Delivery Problems

Shipping fees are non-refundable, except in cases involving our error or a verified defective item.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned, delayed, lost, or undeliverable due to any of the following reasons:

  • Incorrect shipping address

  • Incomplete address

  • Refused delivery

  • Failure to collect the package

  • Unavailable recipient

  • Delivery restrictions at the destination

We may offer one of the following, depending on the situation:

  • Reshipment, with additional shipping fees if applicable

  • Refund of the product price, excluding original shipping fees

  • Store review based on the carrier’s delivery status and available information

If a package is marked as delivered but cannot be located, please contact the shipping carrier first. We may assist where possible, but delivery investigations are generally handled by the carrier.

9. International Returns

For international orders, customers are responsible for return shipping costs, customs fees, duties, taxes, import charges, and any related costs unless the return is due to our error or a verified defective item.

Duties, taxes, customs fees, and import-related charges are non-refundable.

International return processing times may vary depending on the shipping carrier, customs process, and destination country.

10. Leather Product Notice

Leather products may naturally vary in grain, texture, color tone, markings, and finish. These natural characteristics are part of the material and do not necessarily indicate damage or defect.

Please avoid exposing leather products to excessive moisture, heat, direct sunlight for extended periods, harsh chemicals, or rough surfaces.

Damage caused by misuse, improper care, normal wear, accidental damage, or unauthorized repair is not eligible for return, refund, or exchange.

11. Contact Information

If you have questions about returns, refunds, exchanges, or damaged items, please contact our customer support team.

Email: kjiogasck@gmail.com
Official Store: https://luxehide.us

Most inquiries are reviewed within 1–2 business days, Monday through Friday, excluding weekends and public holidays.

LuxeHide Official Store
Leather Products & Accessories
https://luxehide.us