Shipping policy

Shipping & Delivery Policy

Thank you for shopping with LuxeHide.

This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered through our official store.

Please review the information below before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.

After placing an order, you may receive:

  • An order confirmation email

  • A shipping confirmation email once your order has been dispatched

  • Tracking information when available from the shipping carrier

During peak seasons, promotional periods, holidays, or periods of high order volume, processing may take up to 5 business days.

Order processing time is separate from shipping transit time.

2. Shipping Fee

LuxeHide offers a simple shipping structure.

Flat Shipping Fee: $6.90 per order

Shipping fees are displayed at checkout before payment is completed.

Shipping fees are non-refundable once an order has been shipped, except in cases where the issue is caused by our error or a verified product defect.

3. Estimated Delivery Time

Estimated delivery times may vary depending on the destination, carrier availability, customs processing, and external logistics conditions.

United States:
5–10 business days

International Orders:
10–20 business days

Delivery times are estimates only and are not guaranteed.

Shipping delays may occur due to:

  • Carrier delays

  • Weather conditions

  • Customs inspections

  • Seasonal shipping volume

  • Incorrect or incomplete address information

  • Local delivery restrictions

  • Events outside of our control

4. Tracking Information

Most orders include tracking information.

Once your order has been shipped, tracking details will be sent to the email address provided at checkout.

Please note that tracking updates may take 2–5 business days to appear after shipment, depending on carrier processing times.

If tracking does not update immediately, this does not always mean the package has not shipped.

5. Shipping Carriers

LuxeHide may work with major shipping and logistics carriers depending on the destination, package size, and available delivery options.

Shipping carriers may include, but are not limited to:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Local or regional delivery partners

The final carrier may vary depending on the shipping address and logistics route.

6. Order Changes & Address Updates

If you need to update your shipping address, please contact us as soon as possible.

Email: kjiogasck@gmail.com

Address update requests should be submitted within 12 hours of placing the order.

Once an order has entered processing, fulfillment, or shipment, address changes may no longer be possible.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is delayed, returned, lost, or undeliverable due to an incorrect or incomplete address, LuxeHide may not be responsible for additional costs or delivery issues.

7. Returned Packages & Failed Delivery

If a package is returned due to any of the following reasons:

  • Incorrect shipping address

  • Incomplete shipping address

  • Refused delivery

  • Failure to collect the package

  • Unavailable recipient

  • Delivery restrictions at the destination

We may offer one of the following options after reviewing the situation:

  • Reshipment, with additional shipping fees if applicable

  • Refund of the product price, excluding original shipping fees

  • Other resolution based on the package status and carrier information

Original shipping fees are non-refundable for failed deliveries caused by customer-provided address issues or refusal of delivery.

8. Lost, Delayed, or Stolen Packages

If your package is delayed or missing, please first check the tracking information and contact the shipping carrier directly.

If a package is marked as Delivered but cannot be located, please contact the carrier first to request assistance or file a claim.

LuxeHide may assist where possible, but delivery investigations and final delivery confirmation are generally handled by the shipping carrier.

Once a shipment is confirmed as delivered by the carrier, LuxeHide is not responsible for lost, misplaced, or stolen packages after delivery confirmation.

9. Split Shipments

For orders containing multiple items, products may be shipped separately depending on inventory location, package size, or logistics availability.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

No additional shipping fee will be charged for split shipments unless otherwise stated at checkout.

10. International Shipping

LuxeHide may ship to select international destinations.

For international orders, please note:

  • Import duties, taxes, customs fees, and brokerage fees are not included in the product price or shipping fee

  • These charges are determined by the destination country

  • Customers are responsible for all applicable import-related fees

  • Customs delays are outside of our control

  • Delivery times may vary depending on customs clearance and local carrier processing

LuxeHide is not responsible for delays, fees, or delivery issues caused by customs procedures or import restrictions in the destination country.

11. Leather Product Shipping Notice

LuxeHide sells leather products and accessories.

Leather products may be packaged with protective materials to help reduce damage during transit. However, minor compression of packaging during shipping may occur.

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos.

Natural leather variations, including slight differences in grain, texture, tone, or markings, are not considered shipping damage.

12. Delivery Responsibility

Shipping times are estimates and not guaranteed.

Once an order has been transferred to the shipping carrier, delivery timing and tracking updates may depend on the carrier’s system and route.

Once a package is marked as delivered by the carrier, responsibility for the package generally transfers to the recipient.

LuxeHide may review delivery-related concerns when possible, but final delivery records are based on carrier tracking information.

13. Contact Information

For shipping, delivery, tracking, or address-related questions, please contact our customer support team.

Email: kjiogasck@gmail.com
Official Store: https://luxehide.us

Most inquiries are reviewed within 1–2 business days, Monday through Friday, excluding weekends and public holidays.

LuxeHide Official Store
Leather Products & Accessories
https://luxehide.us